SHIPPING

Unless otherwise agreed the shipping will be carried out to the address given by the customer. Periods of delivery are nonbinding, unless otherwise expressed.

Shipping rates
European Union: 40 €
Rest of Europe (Non-EU): 50 €
North America: 40 €
Asia and Middle East: 20 €
Eastern Europe: 45 €
Rest of world: 55 €

We use DHL (except few destinations) for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.
We do not offer Saturday delivery.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from coteetciel.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

All shipments will be carried out through (except few destinations). The terms and conditions of DHL will apply additionally and can be called under www.dhl.com. Please note that we aim to dispatch all orders within 48 hours (Monday-Friday). Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Paper Rain is not responsible for any delays caused by destination customs clearance processes.

RETURNS

We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return or exchange them - according to availability -  within 14 days after the arrival of the goods. The term begins with the receipt of the goods. Please contact us on carnet@carnet-archive.com and we will send you the returns requirements. Kindly note that we don´t cover the shipping costs of returning your goods.